Frequently asked questions! (FAQ)
All FAQ (frequently asked questions) and answers about all articles, orders and B2B wholesale can be found on this page. Is your question still not there? Feel free to contact me via the contact page!
Right to return
When you purchase goods, you have the right to decide within 14 days of delivery that you do not want to keep the goods, without giving any reason. Within 14 days of your order being returned, the full purchase price will be refunded using the same payment method you used to pay. The direct costs of returning the goods are at your expense.
During the first 14 days after delivery, I expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep them. Returned goods may be fitted, but not used. When you return the goods, they must be returned with all accessories supplied, in their original condition and in protective packaging.
To exercise your right to return quickly and correctly, first send an email to ellen@madebyellen-b2b.be, after which you will receive the return address by email.
All materials are anti-allergic and nickel-free. The description of the earrings always states which materials were used specifically. Do you have questions about allergies or would you like to have a pair adjusted? Feel free to send me an e-mail or give me a call!
You can always consult the exact opening hours on the website. If these days and/or hours don’t suit you, you can always make an appointment to come by at another time. This is possible in the evening or during the day.
Earrings are always shipped in a jewellery box to avoid damage during transport. I work with bPost, PostNL, DPD and DHL for this purpose. Prices depend on the volume and the location to which the parcel needs to be sent.
| Destination | Shipping | Price |
|---|---|---|
| Belgium | bpost | Home delivery: € 7.50 collection point: € 6.99 |
| Netherlands | PostNL | € 12.10 |
| France | PostNL | € 12.10 |
| Germany | DPD | € 12.10 |
| Italy | PostNL | € 16.33 |
| Switzerland | PostNL | € 28 |
| Spain | PostNL | € 16.94 |
| Balearics | PostNL | € 16.94 |
| Canary islands | PostNL | € 34 |
Collection is possible during opening hours of the shop or by appointment at another time. Make sure to wait until you receive an e-mail telling you that your parcel is ready.
All models that can definitely be customised have a ‘configure’ button in the webshop. If you see another model that you would like to have adapted, you can always contact me and I’ll check what’s possible.
